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Common reasons: 1) Instagram account disconnected — reconnect via dashboard, 2) Account type not Business/Creator — convert in Instagram settings, 3) Automation rule paused — check toggle status, 4) API rate limits — wait for reset, 5) Keywords not matching exactly. Check the Grohubz diagnostics panel for specific error details.

Grohubz offers multi-channel support: Email support (response within 1 hour), in-dashboard live chat (business hours), WhatsApp support for global users, and a comprehensive knowledge base. Multi-language support available. Growth and Agency plans include priority support.

Grohubz has built-in duplicate prevention — each unique user receives only one DM per automation rule. If you notice duplicates, it may be due to multiple active rules triggering on the same comment. Review and consolidate your rules to prevent overlap.

Yes! Grohubz is built to handle viral-level comment volumes. The platform scales automatically to process thousands of comments per minute during viral spikes. Many users have successfully used Grohubz during posts that received 10,000+ comments.

If your Instagram disconnects: 1) Go to Grohubz dashboard, click 'Reconnect', 2) Ensure your Instagram account is still Business/Creator type, 3) Check that you haven't revoked Grohubz permissions in Instagram settings, 4) Clear browser cache if using web dashboard, 5) Contact support if persistent.

If Instagram experiences an outage, Grohubz automation pauses until Instagram services resume. Once Instagram is back online, Grohubz automatically resumes processing. No comments are lost — the queue processes once connectivity is restored.

Currently, deleted automation rules cannot be recovered. Grohubz recommends pausing rules instead of deleting them when you might need them again. The platform may add a recycle bin feature in future updates.

Report bugs through: In-dashboard feedback button, email to support, or WhatsApp. Include screenshots, steps to reproduce, your account email, and browser/device details. Grohubz's engineering team typically resolves reported bugs within 24-48 hours.

Yes! Grohubz offers: 1) Interactive onboarding wizard, 2) Video tutorials, 3) Knowledge base articles, 4) Free onboarding call for Growth and Agency plans, 5) Dedicated account manager for Agency plan users. Most users are fully set up within 5 minutes.

Grohubz supports all modern browsers: Chrome (recommended), Firefox, Safari, Edge, and mobile browsers on iOS and Android. For best experience, keep your browser updated to the latest version.

Yes! Grohubz has an active user community including: Private Facebook group for global creators, WhatsApp community for power users, regular webinars and Q&A sessions, and a feature request board where users vote on upcoming features.

Grohubz releases new features and improvements monthly based on user feedback and Instagram API updates. Major releases every quarter. Users are notified of new features via email and dashboard announcements.

If followers complain: 1) Review your auto-DM tone — make it more personal, 2) Ensure DMs deliver clear value (not spam), 3) Consider adding an opt-out phrase, 4) Keep DMs conversational and helpful. Most followers appreciate instant responses when they're genuinely interested.

Yes, Grohubz allows CSV export of analytics data including DM logs, click tracking, keyword performance, and conversion metrics. Available on Starter plan and above. Perfect for reporting and offline analysis.

Feature suggestions are welcomed and actively reviewed! Submit through: In-dashboard feedback form, community forums, email to product team, or WhatsApp. The most requested features get prioritized in the development roadmap.

Upon cancellation: Your automation rules are saved for 30 days (in case you reactivate), analytics data is retained for 90 days, and you can export all data before it's deleted. After the retention period, data is permanently deleted from Grohubz servers.

Yes! Grohubz has a referral program where you earn rewards for referring other creators and businesses. Share your unique referral link, and earn credits or commissions when people sign up. Contact support for affiliate partnership details.

Stay updated through: 1) Grohubz blog, 2) Email newsletter (weekly tips and updates), 3) Instagram @grohubz, 4) YouTube channel with tutorials, 5) In-dashboard announcement banners, 6) Community groups. Never miss new features or best practices.